WHAT IS HEROES WITH HEARING LOSS (H2WHL) PROGRAM?
The mission of the heroes with hearing loss program is to raise awareness and begin conversations about shared hearing loss experiences among veterans, their families and friends. It is specifically designed to provide insightful solutions and successful lifestyle-focused results. This is accomplished by introducing veterans to resources, products, services and hearing loss management techniques that best meet their individual need.

Heroes with hearing loss is provided by Hamilton CapTel—a service that provides captions of phone conversations for individuals with hearing loss. Hamilton Captel offers a captioned telephone at no cost to eligible veterans (and their spouses) with hearing loss.

WHAT ARE SOME OF THE FEATURES AND BENEFITS OF A HAMILTON CAPTEL PHONE?

  1. Fast, accurate captions displayed at nearly real-time that show what the other person is saying.
  2. An amplified handset with tone control to adjust voices
  3. Integrated answering machine voice messages
  4. Up to 500 lines of storage, providing the ability to review important conversations
  5. Speakerphone capability(2400i model)
  6. Save favorite contacts to a speed dial
  7. Adjustable colors for background
  8. Adjustable font size.

DOES A VETERANS HEARING LOSS NEED TO BE SERVICE CONNECTED?
NO. HWHL is not governed by the VA system, nor does the ordering process involve the VA. Therefore a veterans hearing loss need only to be certified by a third party professional (SUCH AS YOUR VETERANS SERVICE OFFICER)

ARE SURVIVING SPOUSES OF DECEASED VETERANS ELIGIBLE TO RECEIVE A PHONE AT NO COST?
Absolutely. HWHL would be happy to provide the same service to the widow or widower of any veteran, however to receive the phone at no cost they would need their Doctor or Audiologist to complete a certificate of hearing loss.

ARE THERE OTHER REQUIREMENTS FOR USING THE PHONE?
Yes-telephone service and high speed internet access are required to use the Captel phone.

WHAT IF THE CLIENT NEEDS HELP WITH INSTALLING THE SPECIAL PHONE?
These phone connect to both the telephone and internet services quickly and easily and many veterans install them themselves, the company will provide complimentary installation assistance

The Salem County Veterans office will be setting up a display model to show our Veterans how this device works— We hope to be set up and running by the end of the month, please call 856-339-8603 for appointment

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